Privacy Notice

Zena James respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what personal information may be collected when you visit this website or contact Zena James, why it is used, who it may be shared with, how long it may be kept, and the rights you have under UK data protection law.

1. Who is responsible for your personal information?

Zena James is the data controller for personal information collected through this website and in connection with enquiries and bookings made through it.

If you have a question about this Privacy Notice, want to exercise your data protection rights, or wish to make a complaint about how your personal information has been handled, please use the contact form.

2. What personal information may be collected?

The information collected depends on how you use the website.

If you submit the contact form, this may include:

• your name;
• telephone number, if you provide one;
• email address;
• the subject and type of your enquiry;
• the contents of your message; and
• any other information you choose to include in your enquiry.

When you use the website, certain technical information may also be processed automatically. Depending on the services enabled and your privacy choices, this may include information such as your IP address, browser or device information, pages visited and information about how the website is used.

Please avoid including sensitive or special category personal information in a general enquiry unless it is necessary.

3. Why is your personal information used?

Personal information submitted through the website may be used to:

• respond to your enquiry;
• discuss or arrange a performance, booking or other service;
• take steps at your request before entering into a contract;
• administer an existing booking or contractual relationship;
• maintain appropriate business and financial records;
• operate, protect and maintain the website;
• understand how the website is being used, where analytics have been enabled; and
• comply with legal or regulatory obligations.

Zena James does not currently use information submitted through this website to operate a mailing list or newsletter.

Your contact details will not be added to a marketing mailing list simply because you make an enquiry.

4. Lawful bases for using your information

UK data protection law requires a lawful basis for processing personal information.

Depending on the circumstances, information may be processed because:

Contract — it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This may apply, for example, when you enquire about or make a booking.

Legitimate interests — it is reasonably necessary for the legitimate interests of responding to genuine enquiries, communicating with clients and prospective clients, administering the business, maintaining appropriate records, and operating and protecting the website, where those interests are not overridden by your rights and interests.

Legal obligation — information must sometimes be retained or used to comply with legal requirements, such as accounting, tax or other regulatory obligations.

Consent — where processing specifically relies upon your consent, for example where optional website technologies are activated on that basis. You can withdraw consent at any time.

The lawful basis used will depend upon the particular processing involved. Consent is not relied upon where another lawful basis is more appropriate.

5. Contact enquiries

When you send an enquiry using the website contact form, the information you enter is used to receive, review and respond to your message.

The website uses security measures intended to reduce automated and abusive form submissions.

Your enquiry may subsequently be dealt with using the email service used by Zena James. The information contained in your enquiry may therefore be processed by the relevant email service provider as part of providing that service. Where this involves processing outside the United Kingdom, appropriate data protection safeguards will apply where required.

If you have any questions about how your personal information is used, please contact Zena James using the website contact form.

6. Website analytics

This website may use Google Analytics to help understand how visitors use the website and to improve its content and performance.

Where Google Analytics is configured to operate only after you have chosen to allow analytics technologies, analytics will remain disabled unless and until you make that choice.

You can change your website privacy preferences at any time using the Privacy Preferences control in the website footer.

Google may process information collected through Google Analytics in accordance with its own privacy and data-processing arrangements.

7. Cookies and other storage and access technologies

This website may use cookies and similar storage and access technologies.

Some technologies are necessary for the website or a service requested by you to function and do not require consent where an applicable legal exception applies.

Optional technologies that rely on consent will not be activated unless you choose to allow them.

The website’s privacy controls will allow you to accept or reject optional analytics technologies and change your choice later.

The law also provides specific exceptions for certain statistical-purpose technologies where the relevant requirements are satisfied. Where DESIGN IT UK implements an analytics service on this website using consent rather than relying on such an exception, the consent controls described above will apply.

8. Embedded content and external services

This website contains or may contain content and links provided by third-party services, including services used for music, video, booking or payment.

Examples may include YouTube, SoundCloud and external music, booking or payment providers.

When third-party content is embedded directly into a page, the third party may receive technical information about your device or visit when its service is loaded.

Where an embedded service uses optional storage or access technologies requiring consent, the website should prevent that service from loading until the appropriate privacy choice has been made.

If you follow a link to another website or service, that provider is responsible for its own processing of your personal information. You should review its privacy information where appropriate.

9. Who may receive your information?

Personal information may be processed by service providers used to operate the website and business, where this is necessary.

These may include:

• website hosting and technical service providers;
• email providers;
• website security and form-processing services;
• analytics providers where analytics are enabled; and
• professional advisers or authorities where disclosure is necessary for legal, accounting or regulatory purposes.

Service providers should only receive information necessary for the service they provide and are subject to the applicable data protection requirements.

Personal information may also be disclosed where required by law, court order or another lawful authority.

10. International transfers

Some service providers used by this website or business may process personal information outside the United Kingdom.

Where UK data protection rules concerning restricted international transfers apply, appropriate arrangements must be used. Depending on the destination and provider, these may include UK adequacy regulations, approved safeguards or another mechanism permitted by UK data protection law.

11. How long is personal information kept?

Personal information will not be kept for longer than reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends upon the nature of the information and why it is held.

For example:

• an enquiry that does not lead to a booking may be retained for a reasonable period to deal with follow-up correspondence and maintain appropriate business records;
• information connected with a booking or financial transaction may need to be retained for longer to meet contractual, accounting, tax or legal obligations; and
• technical and security records may be retained for an appropriate period for website security, troubleshooting and administration.

Information will be deleted or securely disposed of when it is no longer reasonably required, subject to any legal requirement to retain it.

12. How your information is protected

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

The website is hosted using a professional website hosting provider and appropriate website security measures are maintained.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including the right to:

• be informed about how your personal information is used;
• ask for access to personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for personal information to be erased in certain circumstances;
• ask for processing to be restricted in certain circumstances;
• object to certain processing;
• receive certain personal information in a portable format where the right to data portability applies; and
• withdraw consent at any time where processing is based on consent.

Not every right applies in every circumstance.

If you wish to exercise a right, please contact Zena James using the website contact form.

14. Data protection complaints

If you are concerned about how your personal information has been handled, you can make a data protection complaint to Zena James using the website contact form.

Your complaint will be acknowledged within 30 days and will be investigated appropriately. You will be informed of the outcome without undue delay.

If you remain dissatisfied, you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

15. Third-party websites

This website contains links to websites and services operated by other organisations.

Zena James is not responsible for the privacy practices of those third parties. When you leave this website, you should review the privacy information provided by the organisation operating the website or service you visit.

16. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes to the website, the services used, business practices or legal requirements.

The current version will be published on this page and the Last updated date will be changed when appropriate.